Privacy Policy &
Website Terms

Commitment to Privacy

Silvernest Group is committed to providing quality services to you and this policy outlines Silvernest Group’s ongoing obligations to you in respect of how it manages your Personal Information. Personal Information is information or an opinion that identifies an individual. Examples of Personal Information Silvernest Group may collect include names, addresses, email addresses and phone numbers.

Your Personal Information can be obtained by Silvernest Group in various ways including, but not limited to, online enquiries and forms, social media, subscription to our mailing list, cookies and website analytics, direct communication, as well as from third parties where appropriate.

Please note that Silvernest Group does not control, endorse, or guarantee the content, availability, security, or privacy practices of third-party websites, platforms, integrations or links, whether authorised or otherwise.

In respect of your Personal Information, Silvernest Group has adopted the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). The Australian Privacy Principles govern the way in which Silvernest Group collects, uses, discloses, stores, secures and disposes of your Personal Information.

A copy of the Australian Privacy Principles can be obtained from the Office of the Australian Information Commissioner: Australian Privacy Principles.

Collection of Your Personal Information

Silvernest Group collects your Personal Information for the primary purpose of providing its services to you and marketing, including informing you of products or services that may be of interest to you from Silvernest Group or appropriately selected third parties.

The information we collect may include:

• your name, postal address, email address and telephone number;
• information provided through enquiries, forms, consultations or appointments;
• identity, employment, income, expense, asset and liability information where required;
• finance, mortgage, property, accounting, taxation, building or construction information;
• records of your communications and dealings with Silvernest Group;
• website usage, device, browser, cookie and analytics information; and
• any other information you voluntarily provide to us.

Silvernest Group may also use your Personal Information for secondary purposes reasonably related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

When Silvernest Group collects your Personal Information, it will, where appropriate and where possible, explain why it is collecting the information and how it plans to use it.

Consent to Communications

By submitting an enquiry, completing a form, registering for an event, subscribing to updates, downloading any content, guide, report, checklist, calculator, template, educational resource, webinar, or otherwise providing your contact details through this website or any platform, landing page, social media channel, advertisement, application, service, product, or business operated by or associated with Silvernest Group, you consent to Silvernest Group, its related bodies corporate, affiliated entities, brands, business divisions, successors, assigns, and service providers contacting you by phone, SMS, email, direct message, post, or other electronic communication methods.

These communications may include:

• responding to enquiries and providing requested information;
• Finance and Mortgages;
• Real Estate Services;
• Accounting & Taxation Services;
• Home Building & Construction Services;
• newsletters, market updates, reports, insights, events and educational content;
• promotions, special offers, campaigns, competitions and referral programs;
• customer service communications and account administration; and
• surveys, research activities, feedback requests and service improvements.

You acknowledge and agree that your Personal Information may be shared between Silvernest Group and its related entities, affiliated businesses, brands and service providers for these purposes.

You may withdraw your consent or opt out of marketing communications at any time by using the unsubscribe facility provided, replying STOP to SMS communications where available, or contacting Silvernest Group directly. Withdrawal of consent for marketing communications does not affect our ability to contact you regarding existing enquiries, services, transactions, legal obligations or administrative matters.

Disclosure of Your Personal Information

Your Personal Information may be disclosed in circumstances including:

• to third parties where you consent to the use or disclosure;
• to related or affiliated entities operating under the Silvernest Group brand;
• to lenders, financial institutions, credit providers and mortgage service providers;
• to real estate agents, property professionals, valuers and settlement providers;
• to accountants, tax professionals, auditors and professional advisers;
• to builders, contractors, consultants, suppliers and construction professionals;
• to technology, hosting, analytics, communications and administrative providers; and
• where required or authorised by law.

Silvernest Group does not sell your Personal Information to third parties.

Security and Retention of Your Personal Information

Silvernest Group will store your Personal Information in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, Silvernest Group will take reasonable steps to destroy or permanently de-identify your Personal Information. Personal Information may be retained for a minimum period of seven (7) years where required to comply with legal, regulatory, taxation, accounting, insurance and business obligations.

Although reasonable safeguards are used, absolute security of information transmitted through the internet cannot be guaranteed.

Access, Correction and Quality of Information

It is important that your Personal Information is up to date. Silvernest Group will take reasonable steps to make sure that your Personal Information is accurate, complete and current.

You may request access to the Personal Information Silvernest Group holds about you, subject to exceptions permitted by law. We may request proof of identity before providing access.

If you find that the information Silvernest Group holds is not up to date, is incomplete or is inaccurate, please advise Silvernest Group as soon as possible so its records can be updated.

Cookies, Analytics and Third-Party Services

This website may use cookies and similar technologies to improve functionality, remember preferences, analyse website traffic and support communications or marketing activities.

This website may contain links to or integrations with third-party websites, booking tools, maps, payment services, analytics platforms, communication systems and social media services. Silvernest Group does not control and is not responsible for the availability, performance, accuracy, security or privacy practices of these third parties. Your use of third-party services is subject to their own terms and privacy policies.

Policy Updates

This policy may change from time to time. Silvernest Group reserves the right to update or amend this policy at any time and without notice. The current electronic version will be available on the Silvernest Group website at silvernestgroup.brandingbridge.in.

Continued use of the website constitutes acceptance of any updated policy.

Business Structure Clarification

Silvernest Group Pty Ltd (ABN 86 665 620 093) operates the Silvernest Group brand and coordinates services across Finance and Mortgages, Real Estate Services, Accounting & Taxation Services, and Home Building & Construction Services.

Where a particular service requires a licence, registration, accreditation or specialist qualification, that service will be provided by or through the appropriately licensed, registered or qualified entity or professional.

Related entities, contractors and service providers may operate under shared branding, systems, processes and teams to provide a coordinated client experience while ensuring regulated services are delivered by the appropriately authorised provider.